PRIVACY AND SECURITY

We understand that the provision of your personal data requires a big deal of trust on your side. We do take this trust seriously and so we provide you with a clear to read privacy policy. Please feel free to contact us if you have additional questions or suggestions on how to improve your experience with Go Montenegro.

DATA COLLECTION AND USAGE POLICY

Depending on how you use our site, we collect different data and use it in different ways, so please check what applies to you.

1. USER

We collect statistical usage data but this data is anonymous and it is not possible to connect it to any personal data that you might share with us in the future;
We enforce an IP anonymization policy so that we cannot see from which IP address you accessed our site.

2. SEND A REQUEST (BY AN ONLINE FORM OR BY EMAIL)

When you send a request to Go Montenegro, we will use this data only to reply to your request. We will send at most 2 emails (in case you don’t reply), and we never share your contact information with anyone.

3. MADE A PURCHASE

If you made a purchase of service with Go Montenegro, you will have to share with us some personal data, such as your name and email address;

You will also be asked to agree to this privacy policy;
We keep your data secured and inaccessible to third parties;
We will never share your email with anyone;
We might ask you for additional personal information including your mobile phone number, your accommodation address, and other details that might help us provide a better service;
We will contact you only regarding the booking you made, which includes the confirmation/change/cancelation/reminder of your booking, and email asking to leave a review after your booking;
We might share your email address, first name and booking number with Tripadvisor, our partner for review collection. You might get an email from them asking you to leave a review.

4. PAYMENT PRIVACY

If you book one of the services which requires you to leave your credit card information, our payment gateway provider will receive this information. We don’t save any credit card on our side;
This information includes the amount to be paid, your credit card type, credit card number, CVC code, expiration date and cardholder data, name, surname, address, city, zip code, country, mobile phone and email;
When we enter the system of our payment provider, we are not able to see your credit card data except the card type that was used and the last 4 digits of the credit card number;
We can see all other mentioned data and the transaction details such as transaction dates and statuses (authorized, completed, canceled, returned);

COOKIE POLICY

We are using several cookies to provide a functional website, and to give us insights on how to improve the experience of our visitors. Here is the list of all the services (some services use more than one cookie) that might save cookies on your local machine.

1. SESSION AND FUNCTIONAL COOKIES

Set directly by our website;
They help us identify some settings and actions that you take without registering, such as setting your preferred language, currency, adding products to the wish list and shopping cart.

2. GOOGLE ANALYTICS

Set by Google;
We use google analytics to get statistical usage information on our website;
We never send google any personal data that could be used to connect your website usage with your personal data;
We use IP anonymization so that we never store the IP address which was used to access our website.

3. GOOGLE REMARKETING TAGS

Set by google;
When you visit our website we inform google of your visit and let them know what products you were looking at;
This data is anonymous meaning that we don’t let them know any data about you, but google might identify you if you are logged with your google account and you allowed them to use third party data to show you better ads;
If you agreed to the above, google might use this info to show you ads about the products that you viewed on our website;
In this case, we are acting as a data processor and google is the data collector, meaning that google is in charge of this data and all the settings regarding it you can review in your google account.

4. FACEBOOK REMARKETING TAGS

Set by Facebook;
Similarly as google, we send anonymous data to Facebook about which pages you visited on our website, and Facebook might use it to show you ads relevant to you;
In this case, we are acting as a data processor and Facebook is the data collector, meaning that Facebook is in charge of this data and all the settings regarding it you can review in your Facebook account.