The company Go Montenegro Ltd., registered under number 50727332 at the Central Register of Commercial Court in Podgorica, with registered office at Manastirska Street no. 24, 81000 Podgorica, represented by the Executive Director Predrag Zečević, adopted

GENERAL TERMS AND CONDITIONS FOR TRANSPORT SERVICES

reserved via the web application www.gomontenegro.me, email or phone.

TERMS & CONDITIONS

  1. Definitions
  2. Nature and Scope of the Service
  3. Booking Procedure
  4. Accuracy of Information
  5. Age Policy
  6. Special Requirement
  7. Payments and Fees
  8. Your Changes, Amendments and Cancelations
  9. Our Changes, Amendments and Cancelations
  10. Force Majeure
  11. Passenger Behavior
  12. Disputes and Liability
  13. Language Information

DEFINITIONS

Article 1​

Passenger”(also: “Customer,” “Client,” “You,” “Your”) refers to a person using the Go Montenegro company’s Services for a fee, or a person ordering the use of the Company’s services in person, email or via telephone, or any visitor our web application gomontenegro.me who completes the electronic order form (hereby known as: “Booking Form”). The confirmation of an order shall mean that the Passenger has entered into a legally binding contractual relationship with the Company, in full compliance with these Terms and Conditions.


Lead Passenger” refers to the person whose name is listed first on the Booking Form. Unless stated otherwise, this Person bears sole responsibility for communicating with the Company, with any of its representatives, as well as for making any changes to the Service subsequent to its ordering, or for making special requests and/or directions during the Service. A person shall not be considered a Lead Passenger unless they are at least 18 years old and legally able to engage in contracts. The Lead Passenger is the person responsible for paying the full price of Services ordered and/or rendered. The Lead Passenger shall undertake to inform all other Passengers fully and accurately about all Services ordered, including any changes made after the initial booking. The Lead Passenger confirms that all Passengers accept and agree to these Terms and Conditions.

Service” refers the transfer or other services organized by and on behalf of the Company and booked by or on behalf of the Client. A Service consists of, but is not limited to, Transportation Services, as well as the Brokering of such Services for or on behalf of the Client. Unless otherwise explicitly stated, Transportation Services refers to chauffeured vehicle rentals or “transfers.”

Partner” refers to a third-party provider of Services, such as may be in certain situations hired by the Company to perform Services on its behalf. All of our Partners are companies registered in Montenegro and fully licensed to perform the pertinent Service.

Voucher” or “Confirmation” refers to a written document confirming the Ordering of a Service, which includes all details listed in the Booking Form unless otherwise specified, sent to you via e-mail or printed from a computer and provided to you in person.

NATURE AND SCOPE OF THE SERVICE

Article 2

Unless otherwise explicitly stated, the Service shall consist of trips in the form of Chauffeured Vehicle Rentals or “transfers.” The “vehicle” refers to a car, van, minibus or bus. Unless otherwise stated, all Services shall begin and end at a predetermined location as entered into the Booking Form.
Both the pick-up and the drop-off address must be written clearly. We accept no liability for any transfer delays or cancelations because of an incorrectly specified address. Moreover, in case that either the pick-up or the drop-off address are inside a car-free zone, we commit only to using the nearest possible location. We cannot be held accountable for any loss or discomfort arising from such circumstances.

A Voucher or Transfer Confirmation will be sent to you via email as soon as we have processed your booking. You should print this Confirmation and show it to your driver. Your driver should be waiting for you at your desired Point of Departure. In case you are having trouble meeting the driver, you are instructed to call our Support staff. If you fail to contact our Customer Service and make alternative travel arrangements, we and/or our Partners shall be held absolved of any contractual, actual or legal obligation or liability to you. This includes any future applications for a refund. If you are not present when and where the Service was scheduled to start, or at that location within the following 15 minutes (60 minutes if the Point of Departure is an airport), nor have you placed a telephone call or sent an e-mail message to our office in this period, nor answered either of two telephone calls made from our office to the number you entered during booking, we will consider you a no-show and charge you for any Services you booked. In keeping with common industry practice, electronic records from our servers shall be considered proof of the times when any telephone calls were made.

Each Passenger is entitled to one travel bag or suitcase and one hand luggage item such as a handbag. The travel bag or suitcase shall not exceed 69 cm / 27 inches on the longest side. The sides of hand luggage items shall not exceed 55, 40 and 24 cm respectively / 22, 16 and 10 inches. Please note that any oversized items should be declared ahead of time, as the vehicle chosen for your Service will typically not be able to accommodate additional or oversized luggage items. Additional and/or oversized items may entail additional charges.

Unless otherwise specified in the Booking Form, the price of transporting personal luggage in line with the limitations detailed above is included in the price as listed. However, non-standard luggage (e.g. skis, golf clubs, surfboards) may be subject to extra charges. If you possess a non-standard amount of luggage per passenger or have any doubts about the vehicle’s capacity, you should contact us and submit a full list of luggage items with their dimensions and weights for our approval. Clients who fail to follow this procedure risk their party requiring a vehicle larger than their selection, entailing a higher price.

If you or any member of your party has any medical problem or disability which may affect your transfer, please provide us with full details before we confirm your booking so that we can advise as to the suitability of your chosen arrangements if possible. Please inform us at the time of booking if any of the passengers are wheelchair users. Please also inform us as to whether the wheelchair is collapsible and the dimensions, so that we can ensure that the correct vehicle is booked to meet your needs.

Child seats and booster seats are available on request. Please note that we cannot be held accountable if any children traveling with you cannot fit into age-appropriate seats. You should mention this possibility when you book our Service.

Additional preset features may be displayed in the Booking Form together with a price list, pending availability and applicability.

BOOKING PROCEDURE

Article 3

The Customer books a request for Transportation services on one of our websites, or via e-mail, or by telephone.

It is the Customer’s responsibility to ensure that all booking details are correct, that any special requests or circumstances have been documented and that full payment is made in exact accordance with the Booking Form. By clicking or tapping the “Book Now” button on the Website, or completing the equivalent Booking process in person, over the telephone or in person (which act must include some form of confirmation, such as clicking or tapping a confirmation link sent from our representatives,) you accept these Terms and Conditions in their entirety. No other procedure or communication between our representatives and the Passenger may be interpreted as a reservation, nor shall these Terms and Conditions apply.The Company’s obligation to provide the Service begins with us issuing you the Confirmation. Your having received the Confirmation obliges you to pay for the Service as detailed in the Booking Form.

Your obligation to us ends with the completion or cancelation of the Service ( Article 8) We recommend that you print a copy of your Confirmation and carry it on your person for the entire duration of the Service.

It is your sole responsibility to make sure you are eligible to travel to places indicated on your Booking Form. Likewise, the possession of all documents, certificates, etc. which may be inspected in this regard, is also your sole responsibility, as is full compliance with all local laws and regulations. The subsequent discovery that you are ineligible to travel to a certain place, or that you are not in possession of requisite travel documents, or any consequences arising from your non-compliance with local laws and regulations, shall not make your Booking invalid, nor entitle you to any refunds from us. Moreover, in the event of us having to pay any fines as a result of aforementioned circumstances, we will hold you accountable, and any holds on your debit or credit/debit card may be used to this end.

We accept no liability for missed flights or similar problems arising from transfers with departure times in close proximity to flight departure times.

ACCURACY OF INFORMATION

Article 4

Textual, photographic, video and other information on the Company’s web pages is provided for illustration purposes only. While the Company will strive to provide accurate, complete and up-to-date information at every opportunity, provision must be made for the periodical unavailability of certain Services or components thereof. This may be due to bad weather, malfunctioning equipment, or any number of other reasons including but not limited to changes in the nature or scope of the relationship between us and a partnering company, the effects of force majeure (see Article 10), or the unilateral withdrawal by us of a Service, or a component thereof, which had been offered previously. Unless otherwise explicitly stated, all times listed on our websites are in Central European Time including Daylight Savings Time (CET inc. DST.) Please note that all times are listed in 24-hour format, thus e.g. 08:00 means 8 AM and 14:45 means 2:45 PM.

AGE POLICY

Article 5

Passengers under 5 years of age are welcome if they are traveling with their parent or legal guardian.

Passengers between 5 and 11 years of age must be accompanied by an adult at the start of the Service and also at its conclusion.

Passengers between 12 and 14 years of age are welcome if they are traveling with an adult or if they can provide written authority from their parent or legal guardian.

Telephone bookings are unacceptable in cases where all Passengers are under 18.

Passengers under 18 years of age are recommended to carry the letter of authority on their persons at all times.

In cases where all Passengers are under 18 years of age, the Parent or Legal Guardian of one of the Passengers shall be considered Lead Passenger for contractual purposes, even if this Parent or Legal Guardian will not be using the Service. The name of this Parent or Legal Guardian shall be entered first on the Booking Form, in accordance with Article 1 of these Terms and Conditions.

SPECIAL REQUIREMENT

Article 6

Acceptance for carriage of the sick or disabled people, pregnant women or other persons requiring special assistance, is subject to prior agreement with us.

Company may refuse to transport passengers suffering from the following illnesses, or are in the following state of health:

  • persons under the influence of alcohol and narcotics,
  • psychiatric patients,
  • all acute infectious disease (scarlet fever, diphtheria, measles and smallpox, open pulmonary tuberculosis, whooping cough, plague, leprosy, glanders, infantile paralysis – first 6 weeks since the onset of the disease, acute encephalitis, rabies, dysentery, yellow fever, typhus, relapsing fever and cholera),
  • patients with infectious skin disease,


Only small pets can be transported in the passenger cabin (but not if carried by an unaccompanied minor), such as: dogs, cats, small tame birds or small rodents (rabbit, hamster, guinea pig). Go Montenegro does not accept reptiles for carriage.

For animal transportation you have to provide a suitable, well ventilated container made of hard material (plastic, fiberglass, wood etc.), with a leak-proof bottom, or a cage with canvass cover for small birds (canary, parrot). The maximum weight of the container and the animal is 8kg, and the container size cannot exceed the hand baggage dimensions, which is 55x40x20 cm. Animal transport is subject to a charge: EUR 10.

METHOD AND PAYMENT CONTIDIONS, FEES

Article 7

Clients are granted all major payment methods: bank transfer or credit cards. Following payment options are avaliable:

  • Partial advance payment, the remainder payable at the time of the transfer, or
  • Full advance payment, or
  • Full payment at the time of the transfer.


We reserve the right to refuse any requests for the use of payment methods different from those chosen at the time of the Booking.

We reserve the right to place a hold on your debit/credit card in the full amount of the Services you booked, regardless of your chosen payment method. This does not mean your card has been charged, nor that it will be.

The Service includes a complimentary waiting period in accordance with Article 2. If the driver is obliged to wait for the clients longer the complimentary period, this entails an additional charge, payable immediately.

All transaction fees such as currency exchange fees, debit/credit card fees etc. shall be paid for in full by the Customer.

CHANGES, AMENDMENTS AND CANCELATIONS MADE BY PASSANGERS

Article 8

Your Transfer Voucher will include cancelation instructions. The Lead Passenger is the only Passenger allowed to make modifications or amendments to Services booked, including cancelations.

Any modifications or amendments must be approved by the Company’s representatives. No modifications or amendments are valid until our approval. The most recently issued Transfer Confirmation is valid in all cases unless a superseding modification or amendment was issued by our representatives verbally, in person or via telephone. In this sole exception we will undertake to issue an updated Transfer Confirmation in writing as soon as possible.

Requests for changes or amendments to Services ordered, including cancelations, received within 24 hours of the scheduled start of the Service, shall be considered “last minute” requests which the Company is under no obligation to approve.

If the Service consists of a round-trip journey, the legs may be canceled individually, however the date and time of the first leg of the journey shall be taken into consideration with regard to any possible refunds.

Any requests for payment method changes received within 24 hours of the scheduled start of the Service with which we are unable to comply, resulting in a cancelation request, shall be ineligible for refunds.

Cancelation requests may be submitted if more than 24 hours remain until the scheduled start of the Service, if the capacity of none of the vehicles involved exceeds 15 passenger seats. For larger-capacity vehicles, the deadline is 5 days (120 hours) prior to the scheduled start of the service. Within these circumstances we will make a reasonable effort to honor all cancelation requests and issue refunds for all Transfer Services ordered, less a 20% cancelation fee.

Cancelation requests submitted within 24 hours of the scheduled start of the Service, or within 5 days for services involving vehicles whose capacity exceeds 15 passenger seats, shall be considered invalid. Services ordered within 24 hours of their scheduled start are non-refundable after a Transfer Confirmation has been issued.

In case of Transfer Services to and from airports, if a Client’s flight has been postponed or rerouted to a different airport, the Client may change the ordered Service accordingly. While we commit to making a reasonable effort to accommodate such requests, the ordered changes may entail extra charges, or we may be unable to approve them. Cancelation requests made in these circumstances will not make you eligible for a refund.

CHANGES, AMENDMENTS AND CANCELATIONS MADE BY COMPANY

Article 9

While we will strive to match and exceed our Passengers’ expectations in all cases, on certain rare occasions we will be forced to cancel a booked Service. The reasons for this can be technical, e.g. a malfunctioning vehicle impossible to replace in time, or organizational, e.g. miscommunication between us, you and a Partner.

Regardless of causes and circumstances, the Company commits to issue the Passenger with a full refund for Services booked but not rendered, unless circumstances detailed elsewhere in these Terms and Conditions render the Passenger ineligible to apply for a refund.

FORCE MAJEURE

Article 10

The Company shall be considered released from its obligations as per these Terms and Conditions if the Company or any of its representatives or contracted partners are unable to fulfill their obligations as a consequence of force majeure arising after the ordering of the Service.

Force majeure refers to emergency events that could neither be predicted by the Company nor prevented by reasonable measures.

Events arising from force majeure are those for which the Company is not responsible and/or cannot influence them, but they considerably affect the provision of the Service. Such events are, for example, earthquakes, floods, fires or other extreme weather conditions, strikes, traffic jams, major events such as marathons or mass rallies, government regulations or orders of state bodies, military actions of any character etc.

PASSENGER BEHAVIOR

Article 11

We reserve the right to deny access to a Service to any Clients who:

  • are deemed unfit to travel and/or use or utilize the Service ordered, or
  • whose actions could cause danger for or distress to other Passengers, or to our staff, or to the staff of our Partners, or to the public, or could cause damage to property.


Neither Go Montenegro nor any of its Partners shall be held responsible or liable for accidents, injuries, loss or damage caused by a Client’s inappropriate behavior, including behavior under the influence of substances of any nature, including prescription drugs and other substances used as remedies.

If any Passenger damages or breaks anything during the Service, or if the Passenger’s behavior necessitates unscheduled vehicle cleaning or maintenance, we and/or the relevant property owners will hold the Lead Passenger responsible for paying any compensation as per damage reports and invoices issued by the relevant organization. Failure to pay will result in additional liability for legal costs incurred in pursuing a claim against the guilty party.

DISPUTES AND LIABILITY

Article 12

We take all feedback received from our Passengers very seriously and base our decision-making on it. However, some complaints and disputes are inevitable.

You are strongly encouraged to study these Terms and Conditions, along with all other applicable documents, prior to booking our Service. We will make every reasonable effort to answer any questions you may have regarding our Services. Complaints are acceptable if submitted in written form within 48 hours of the completion of the Service. Should you choose to register a written complaint regarding any of our Services or their components, we undertake to process your complaint at our earliest possible convenience, and in any case no later than 30 days after we receive it. As in previously described situations, digital records from our servers shall be considered sufficient proof of the time when we received your complaint. We undertake to issue any refund payments to you without undue delay, or at most 30 days after reaching a decision to issue the funds to you. Please note that we cannot be held responsible for the actual transfer of funds to your account. We will document our payment and submit this proof of payment to you at your request.


Information communicated to us in error, including but not limited to mistyped names and other details on the Booking Form etc., shall not make the Passenger eligible for a refund.

If a Passenger misses a connecting flight or any other means of transportation due to circumstances not directly and entirely under our control, we cannot be held accountable, nor can we be expected to cover the resulting expenses.
If you ask for a refund and we decide that you are eligible for it, we undertake to transfer the pertinent funds to you no later than 30 days after your written acceptance of the refund, which must be given within 10 days of us informing you of our decision. We reserve the right to change the refund amount at our discretion.

If you wish to make any claim against us, you must demonstrate that reasonable efforts have not been made, either by us or by a Partner or third party whose services and/or facilities were arranged by us on your behalf.

If it is determined that we have any liability to you, our liability will be limited in accordance with all applicable provisions in force in the territory where the service was performed.

If any dispute between us and you is not reconciled after a reasonable effort to do so on part of both sides, the dispute shall be brought before the Arbitration court with jurisdiction over the Go Montenegro company’s seat.

LANGUAGE INFORMATION

Article 13

These Terms and Conditions are set out in English, with translation provided in Montenegrin as official language of Go Montenegro company seats.

Valid from 1st of Jan, 2020.
Go Montenegro Ltd.